Refund policy
# Return & Refund Policy
At **CHIQUITO'S COLLECTION**, we want you to be happy with your purchase. Please review our return and refund policy below before requesting a return.
## 30-Day Return Policy
We have a **30-day return policy**, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must generally be in the same condition that you received it: **unworn, unused, with tags when applicable, and in its original packaging**. You will also need your receipt or proof of purchase.
To request a return, contact us at **chiquitoscollection@gmail.com** with your order number and the reason for your return.
**Please do not send products back without contacting us first.** The correct return instructions and return destination will be provided after your return request has been reviewed. Items returned without prior authorization may not be accepted.
## Return Shipping
Return shipping costs may vary depending on the reason for the return and the product involved.
If the return is due to a **damaged, defective, or incorrect item**, please contact us so we can review the issue and provide the appropriate resolution.
For returns due to reasons such as ordering the wrong size, changing your mind, or no longer wanting the product, return shipping costs may be the customer's responsibility.
## Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is **damaged, defective, or different from what you ordered**, contact us as soon as possible at **chiquitoscollection@gmail.com**.
Please include your **order number, a description of the problem, and clear photos of the item and packaging when applicable**. This information helps us review the issue and determine the appropriate resolution.
## Exceptions / Non-Returnable Items
Certain types of items may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Personal-care or hygiene-sensitive products that have been opened or used
- Items that have been worn, used, washed, altered, or damaged after delivery
If you're unsure whether your item is eligible for return, contact us before sending anything back.
## Exchanges
The availability of direct exchanges may depend on the product.
If you need a different size, color, or item, contact us at **chiquitoscollection@gmail.com**. We will review the available options and provide instructions.
## Order Cancellations
If you need to cancel or change an order, contact us **as soon as possible** after placing it.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been submitted for fulfillment.
If an order can no longer be canceled, you may request a return after receiving it, subject to this Return & Refund Policy.
## Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
If approved, your refund will be issued to your **original payment method**. Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges, when applicable, may not be refundable unless the return resulted from an error with your order or as otherwise required by law.
## Missing Refunds
If you have been notified that a refund was issued but have not received it, please allow time for your financial institution to process the transaction.
If the expected processing period has passed, contact us at **chiquitoscollection@gmail.com** so we can assist you.
## Contact Us
For questions about returns, refunds, damaged products, or order cancellations, contact:
**CHIQUITO'S COLLECTION**
**Email:** chiquitoscollection@gmail.com